Refund Policy

FRIWAYS believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

  1. All cancellations made before your booking's cancellation time (as detailed in your confirmation email), are entitled to a full refund.
  2. In the unlikely event of poor performance from your Cab Operator or our service, any refunds for pre-paid bookings as a result of a complaint will be refunded to the card you paid with.
  3. As per our Terms and Conditions, any claims, demands and/or losses (actual and consequential) arising from, or in any way connected to, the service provided by your cab driver or Cab Operator, should be raised with the Cab Operator in question
  4. All the information provided by the user will be stored only for the purpose of providing better services. It will not be shared with anyone for any other purpose and will be guarded with a highly secure system.
  5. The customer agrees and acknowledges that Rs 250 of booking amount refund shall be provided if the cancellation information is received the scheduled pickup, If cancellation request is received the scheduled pickup, convenience charge Rs 250 would be deducted from the amount which has been booked for travel as preauthorization or advance. The cancellation can be done over the phone or by email.
    • Toll & tax and parking will be paid directly to the Concerned authority by customer in case not included in the outstation or one way booking
    • Driver will drop the customer at the destination which will be informed by the customer while starting the journey, driver will not stop the car in between the journey except for tea and lunch break.
    • If the customer request the vehicle owner to stop the vehicle to enjoy the view or scene .vehicle owners will stop for 30 minutes

    Refund Policy:

  7. If you are eligible for refunds based on the "Cancellation and Returns" policy above, then the refund will be remitted back to you in 5-7 working days. In case of any issues, writes to us at or call us at 91 90 19197878